Conditions

Lead time production

The lead time of production amounts 8 – 10 weeks following the order receipt or when payment in advance is demanded, following receipt of payment.

Payment NL

Payment must be made within 14 days following the invoice date. The invoice will be received at the moment of delivery.

Exceptions:
First orders demand a complete advance payment. Follow-up orders with an order amount above € 5.000,00 ex. VAT and Follow-up orders that include tailor-made products regardless of the amount demand a prepayment of 30% when order is placed, 60 % before delivery and 10 % within 14 days after delivery. The delivery time will commence from the moment of receipt of prepayment.

Payment foreign countries

Payment must be made within 14 days following the invoice date. The invoice will be received at the moment of delivery.

Exceptions:
First orders demand a complete advance payment. Follow-up orders with an order amount above € 1.000,00 excl. VAT and that include tailor-made products regardless of the amount demand prepayment of 50% when order is placed and 50% before delivery. The delivery time will commence from the moment of receipt of payment.

Transport

All prices of ReFelt are ex-works. ReFelt will give a quotation for shipping. Quoted shipping costs are based on delivery in a certain week on the ground floor behind the first door.

Warranty & maintenance

For more information about our warranty conditions, consult the terms of warranty of ReFelt. For more information about maintenance, consult our maintenance instructions.

Colours and deviations

Minor differences in colour and structure in comparison with the samples and showroom models as well as minor deviations in dimensions are reserved.